Who We Are
Silk Road Elite (“we”, “us”) is a travel planning company based in Pittsburgh, Pennsylvania, USA, specializing in private tours of Uzbekistan and Central Asia. This policy explains what personal information we collect through silkroadelite.com and how we use it. It applies to our website, enquiry forms, email, phone and chat communication.
Information We Collect
When you request an itinerary, contact us, or book a journey, we collect the information you choose to share with us: your name, email address, phone or WhatsApp number, country of residence, travel dates, group size, travel preferences, and any details you include in your message. If you subscribe to updates, we collect your email address. Our website also collects limited technical data automatically — such as browser type, device, pages visited and approximate location — through cookies and analytics tools, used only to understand how the site is used and to improve it.
How We Use Your Information
We use your information to respond to your enquiry, prepare and refine your itinerary, arrange the services included in your journey, process bookings and payments as agreed with you in writing, provide support before and during your trip, and — only if you ask for them — send you updates or offers. We do not sell your personal information, and we do not use it for third-party advertising.
Sharing With Travel Partners
To operate your tour we share necessary details (such as names, passport details where required for bookings, hotel and transport preferences) with the local partners who deliver your journey — hotels, licensed guides, drivers and transport providers in Uzbekistan and neighboring countries, and with airlines or booking systems where flights are requested. We share only what is needed to deliver the services you have requested. Because our tours take place in Central Asia, this means your information may be transferred to and processed in countries outside your own.
Payments
Payment arrangements are confirmed with you individually in writing. We do not store full payment card details on this website.
Cookies and Analytics
The site uses cookies for basic functionality, caching and — where enabled — analytics (such as Google Analytics) and chat support. You can control or delete cookies through your browser settings; the site remains usable with non-essential cookies disabled.
How Long We Keep Information
We keep enquiry and booking records for as long as needed to plan and support your travel, meet legal, tax and accounting obligations, and handle any follow-up questions. Information that is no longer needed is deleted or anonymized.
Your Rights
You may request a copy of the personal information we hold about you, ask us to correct or delete it, or withdraw consent to marketing at any time by emailing info@silkroadelite.com. If you are in a region with specific data protection laws (such as the EU/UK GDPR or the California Consumer Privacy Act), you may have additional rights under those laws, and we will honor valid requests accordingly.
Contact
Questions about this policy or your data can be sent to info@silkroadelite.com or +1 (412) 552-0032.
Last updated: August 2026.